Below you'll find an excellent, detailed, and up to date catalogue of commonly asked questions and answers gathered from our Customer Service department, editorial team and Web team. The questions are broken up by subject area which include:
- Web Site and Login Issues
- Customer Service
- General Questions
- Options Trading Questions (including Options Trading Guide)
- Investment Glossary
Web Site and Login Issues
- Who should I contact about a broken link?
- Will I need to login separately to each of the services I subscribe to?
- Is my username/password case sensitive?
- Who do I contact with questions about my username and password?
- How do I change my username and password?
- Will my username and password expire?
- I'm using the correct login information but I'm unable to login, what should I do?
- Do I have access to every portion of the Web site?
Customer Service
- How do I contact customer service?
- How do I change my e-mail address?
- I'm not receiving my e-mails, who should I contact?
- Where do I mail in orders, and to whom do I make out the check?
- I paid for my subscription, but have not received the Special Reports, when I will be receiving them?
- How do I keep track of my account?
General Questions
- If I'm a paying member of Taipan Publishing Group, will I be notified when to buy or sell?
- Being that I am not a U.S. citizen, would subscribing to your services benefit me?
- Are your services designed for beginners who have no experience with the markets?
- Are the financial editors and analysts of Taipan Publishing Group licensed stockbrokers or investment advisors?
- Am I able to invite a friend to receive Taipan Daily? If so how many?
- What is whitelisting?
Options Trading Questions
Web Site and Login Issues
Who should I contact about a broken link?
If you come across a broken link, e-mail us at website@taipanpublishinggroup.com.
Will I need to login separately to each of the services I subscribe to?
Once you have a permanent username and password, it will work for every Taipan Publishing Group publication to which you are subscribed. If you are having trouble logging in, you may have more than one account in our system. If this is the case, please contact Customer Service at taipan@taipanpublishinggroup.com and we will consolidate your accounts into one.
Is my username/password case sensitive?
Yes, your username and password are case-sensitive and need to be typed exactly as they appear when sent to you.
Who do I contact with questions about my username and password?
Please contact Customer Service at 888-811-9492 or email taipan@taipanpublishinggroup.com.
How do I change my username and password?
You can change your login information by contacting Customer Service at 888-811-9492.
Will my username and password expire?
As long as you have active subscriptions with Taipan Publishing Group, your login information will never expire. However, your temporary login will expire every month.
I'm using the correct login information but I'm unable to login, what should I do?
Check to make sure you are typing the information correctly, and that your cookie settings are set to "Low." If you still have trouble, contact Customer Service at 888-811-9492
Do I have access to every portion of the Web site?
No, access to premium areas of our Web site is restricted by user login and the services to which you are subscribed. However, Taipan Daily articles and Taipan Publishing Group's Investment Research Reports are viewable to everyone.
Customer Service
How do I contact customer service?
In the U.S.: 888-811-9492
International: 1+410-864-1798
How do I change my e-mail address?
You can change your e-mail address either by sending an e-mail to taipan@taipanpublishinggroup.com with your current e-mail address, and the new e-mail address you would like to use, or contact Customer Service at 888-811-9492.
I'm not receiving my e-mails, who should I contact?
Contact Customer Service at 888-811-9492. Please make sure you have our e-mail address (taipan@taipanpublishinggroup.com) saved in your address book or safe list in your e-mail account.
Where do I mail in orders, and whom do I make the check out to?
Mail orders to:
P.O. Box 925
Frederick, MD 21075- 9913
Make checks out to the name of the publication you are subscribing to/renewing.
I paid for my subscription, but have not received the Special Reports, when I will be receiving them?
Please note that it can take up to 3 weeks to receive Special Reports in the mail. However, you should have immediate access to all Special Reports on our Web site, by using the temporary login information given to you in your e-mail confirmation.
How do I keep track of my account?
If you have any questions about your account information, please contact Customer Service at 888-811-9492 or e-mail taipan@taipanpublishinggroup.com.
General Questions
If I'm a paying member of Taipan Publishing Group, will I be notified when to buy or sell?
Each of our Premium Investment Services and Research Trading Services portfolios are updated regularly. Most of our services offer recommendations for both buying and selling, with the exception of WaveStrength Options Weekly. This service stipulates that gains will be calculated from subsequent highs after entering a recommendation in its model portfolio.
Being that I am not a U.S. citizen, would subscribing to your services benefit me?
We have readers and subscribers worldwide who benefit from our services. To get the most out of our services, you may want to consider working with an international broker.
Are your services designed for beginners who have no experience with the markets?
Taipan Publishing Group offers a range of newsletters for investors of all experiences. Please see our individual services for more details.
Are the financial editors and analysts of Taipan Publishing Group licensed stockbrokers or investment advisors?
Taipan Publishing Group is an independent financial research publisher. We are not licensed to handle or invest your money.
Am I able to invite a friend to receive Taipan Daily? If so how many?
Yes, you can invite friends to receive Taipan Daily and an unlimited number can be invited.
What is whitelisting?
Whitelisting Taipan Publishing Group ensures you'll never miss any e-letters, updates, and future special opportunity reports. Whitelisting is fast and easy. No matter what e-mail system you're using, add the e-mail address in the "From" line of the Taipan e-letter to your address book.
Add Taipan Publishing Group to your address book.
Options Trading Questions
What is options trading? Do you have a guide to explain the term further?
An option is a type of derivative security, i.e. one that "derives its value from another asset. Options are agreements to buy or sell an asset called the "underlying security" at an agreed-upon price sometime in the future. View a more detailed description in the Investment Glossary or read our detailed Options Trading Guide.
